Shipping and Returns

Shipping & Refund Policy — Eye Evolve

We are committed to delivering a high-quality experience from the moment you place your order to the moment you receive and use your product.

Shipping Policy

Order Processing
All orders are processed within 1 business day (excluding weekends and holidays). Orders placed after business hours will be processed the next business day.

Shipping & Delivery
Once your order ships, you will receive a confirmation email with tracking information.

Estimated delivery times:

  • Domestic (U.S.): 3–5 business days after shipment

Please note that delivery times are estimates and may vary due to carrier delays or factors outside our control.

Shipping Address
Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost, Stolen, or Delayed Packages
Once a package has been shipped and is in the carrier’s possession, Eye Evolve is not responsible for delays, lost, or stolen packages. If your package is marked as delivered but cannot be found, please contact the carrier directly to file a claim.

Order Issues
If your order arrives damaged or incorrect, please contact us within 5 days of delivery at [your support email] with your order number and photos so we can assist you.

Refund Policy

We stand behind the quality of our products and want you to feel confident in your experience.

We offer a 30-day money-back guarantee on your first purchase if you are not satisfied.

Eligibility for Refunds

  • Requests must be made within 30 days of delivery

  • Offer applies to first-time purchases only

  • Product must have been used as directed

Return Requirements

  • Opened products are not required to be returned

  • We may request proof of purchase and/or product photos

Non-Eligible Items

  • Additional units of the same product beyond the first purchase

  • Products marked as final sale

  • Orders outside the 30-day window

How to Request a Refund
To initiate a refund, please contact us at support@eyeevolvenow.com with your order number and reason for the request. Our team will respond within 1–2 business days.

Refund Processing
Approved refunds will be issued to your original payment method within 5–10 business days. Original shipping costs are non-refundable.

We reserve the right to deny refunds in cases of abuse, misuse, or fraudulent activity.

Your trust means everything to us, and we are committed to providing a smooth, reliable, and supportive experience with Eye Evolve.